Support

Site requirements for e-mri.org

e-mri suggests that you upgrade to a recent browser and that you have the latest version of the free Adobe Flash Player installed in order to use the e-mri.org website as it is intended. You may experience problems without the most recent version of the Adobe Flash Player and/or supported web browser. This TechNote covers information about the e-mri.org site requirements.

• Adobe Flash Player requirements
• Browser requirements
• Other requirements

Adobe Flash Player requirements

We make use of features found in Adobe Flash Player version 8 and higher. You cannot use certain sections of our site without this player.

• Download it now for free

Note: If you do not know which version of the Adobe Flash Player you have, you can test your player at the Adobe Shockwave and Flash Player Test page on adobe.com. Just roll over the "About" button in the Flash Player portion of the page and you should see the version of the Flash Player you have installed. If you are having problems installing the Flash Player, see the Flash Player Support Center on adobe.com.

Browser requirements

The e-mri.org website is supported on the latest versions of Microsoft Internet Explorer and Mozilla Firefox. In order to fully experience the e-mri.org site, please upgrade to the latest version of one of the following browsers:

• Microsoft Internet Explorer
• Mozilla Firefox
• Safari

At this time e-mri.org does not fully support the following browser/versions. e-mri is actively working with these companies to resolve issues with the following browsers.

• Netscape 6.2 and earlier (Mac and Win)
• Internet Explorer 4.x and earlier (Mac and Win)
• Opera (all versions and platforms)
• Camino 0.7
• Mozilla 1.3 (Macintosh OS X)

Other requirements

JavaScript is used for key functionality on e-mri.org. Because of this Javascript 1.2 or later must be enabled.

• Enable JavaScript in your browser. Consult your browser's Help section for information on how to change this setting.
• Upgrade your browser to a version that supports JavaScript 1.2 or higher (see browser list above).

Cookies need to be enabled for certain portions of our site.

• Make sure cookies are enabled. Consult your browser's Help section for information on how to change this setting.

Viewing preferences need to be set to view Adobe Flash content. e-mri.org allows you to set a viewing preference. If you have set your preference to just see the HTML version, you will not be able to see Flash content on parts of e-mri.org.

• You can remove your viewing preference and allow e-mri.org to show Flash content by clicking the following link. Clear your viewing preference and go to the e-mri.org home page.

Troubleshooting e-mri membership ID and password issues

Issue

When entering your username (e-mail or ID) and password to enter e-mri website, you are returned to the Sign In page and see a message indicating that your ID or password is incorrect. Error messages include but are not limited to:

• "ERROR! The password you entered does not match your e-mri ID. Please try again."
• "The password you entered does not match your Login. Please try again or contact Customer Service to get your password."
• "You entered the wrong e-mri ID or password. Note that passwords are case-sensitive. Please try again."
• "Unrecognized e-mri ID."
• "Incorrect Password. Please try again. Note: Passwords and ids are case-sensitive."
• "The password you entered does not match your Login (e-mri ID). Please try again or contact Customer Service to get your password."

Reason

There are a number of reasons you may experience difficulty with your password. Check the following issues to see if they may apply.

Solution

Make sure you are using the appropriate user name and password for the e-mri website

Your e-mri ID is usually your e-mail address. If you have changed e-mail accounts since your last sign in to e-mri, log in using the old e-mail address. (You will be able to change the ID once you are signed in.).

Use the online assistants

If you forgot your e-mri password, click the appropriate link on the Sign In page, or select the following link:

• Forgot your password?

Note: If the password assistant does not recognize your e-mri ID, verify that you spelled it correctly.

Follow the onscreen instructions in the assistant wizard.

Check the keyboard settings

To ensure that your e-mri ID and password are formatted correctly, verify that the Caps Lock key and the Num Lock key are disabled. Passwords are case-sensitive, which means that the e-mri membership signin treats the word Password differently from password. To change keyboard settings, see the documentation that came with the computer or keyboard.

Allow cookies and then sign in

If the browser returns to the Sign In page without an error, the browser has rejected the cookie that e-mri sends to your computer. To accept this cookie, change the privacy, or cookie, settings for your browser or network to accept all cookies. For instructions on enabling cookies for the browser, see the help that's included with the browser or contact your network administrator or Internet Service Provider (ISP) for assistance with enabling cookies across your network.

Disable web anonymization

If you use an anonymizing website or an anonymizing proxy, disable the proxy software, or type www.e-mri.org directly in the address bar before you sign in to the e-mri website.

Contact Members Service

e-mri Support

Members Service must verify your personal information before they can help you.